A Study Of Lewins Model Management Essay

A Study Of Lewins Model Management Essay In the refreezing stage the company stabilized changes by establishing systems that can establish behavioural pattern in the organisation. A new performance appraisal system based on behaviour and results was introduced to encourage customer service. (Goodstein., D., L. & Burke, W., W., 1991) 14 It is not easy for an organisation change its structure and business processes since any change may lead to some level of resistance by the employees. One of the main causes for resistance is the fear of the unknown and loss of what is familiar. There are four reasons of resistance from employee to organisational change including 1) Parochial self-interest, 2) Misunderstanding and lack of trust, 3) Contradictory assessments, and 4) Low tolerance for change. (Buchanan D. & Huczynski A., 2004) BA tried to change behaviour by changing the management style from authoritative to participative. BA wished employees participate more in management decision but since this was unfamiliar employers woul d fall back to the old patterns. 15 A tactic that was used in BA to manage resistance to change was the HR policy which included training guidelines. Such an HR policy is important in making the employees understand and react positively to change. There is also an example where resistance to change hindered the organisations goals and objectives. In an attempt to cut down cost can compete with low cost airlines BA tried implementing a new payment system and also hiring workers for lower salaries. This created insecurity among the employees which ended in a strike that cost the company in millions in 2000. Therefore handling resistance and the HR aspects of the company is vital to a successful change process. 15 REFERENCES 16 Wilson, C.D., (1992), A Strategy of Change, Thomas Learning, London 16 British Airways, 2006, Leaders For Business: What are we looking for?, http://www.britishairwaysjobs.com/baweb1/?newms=info196 (22 December 2006) British Airways, 2006, Our Recruitment Proces s: The Assessment Process, http://www.britishairwaysjobs.com/baweb1/?newms=info48 (22 December 2006) 16 Paton, R.A. & McCalman, J. (2008) Change Management 2nd ed. Sage Publications, London 16 Cellars, T. (2007), Change Management Models: A Look at McKinsey’s 7-S Model, Lewin’s Change Management Model and Kotter’s Eight Step Change Model, Associated Content, [Online], http://www.associatedcontent.com/article/237685/change_management_models_a_look_at_pg5_pg5.html?cat=3, accessed on 30 November 2009 16 Green, M. (2007), Change Management Masterclass, Kogan Page Limited, Philadelphia 16 Syque. (2007). Lewin’s freeze phases. Retrieved April 12, 2007, from Changing Minds 16 12Manage. (2007, April 9). 7-S framework (mckinsey). Retrieved April 12, 2007, from 12Manage Web site: http://www.12manage.com/methods_7S.html 16 Chapman, A. (2006). Change management. Retrieved April 12, 2007, from Business Balls Web site: http://www.businessballs.com/changemanagement.htm 16 Mind Tools. (2007). Lewin’s change management model: Understanding the three stages of change. Retrieved April 12, 2007, from Mind Tools Web site: http://www.mindtools.com/pages/article/newPPM_94.htm 16 Morgan, O. (n.d.). Organization management part 1. Retrieved April 12, 2007, from Oliver Morgan Web site: http://www.omorgan.info/download/Part%20I/organisation_management_Part_I.pdf 16 Recklies, D. (2007). The 7-s-model. Retrieved April 12, 2007, from Recklies Management Web site: http://www.themanager.org/Models/7S%20Model.htm 16 Johnson G and Scholes k (2002) Exploring Corporate Strategy, Prentice Hall, 6th ed. 17